Frequently Asked Questions

Below is a list of commonly asked question regarding ordering and your order. However, if you have additional questions or need more information, please contact us directly at info@myotropics.com

General Order Questions

Q: Why should I become a registered user?
As a register user, you do not have to re-enter your credit card, shipping or billing information; when you place an order, they will be filled in automatically.

Q: Why did you call or e-mail me to verify my order?
For your security and protection. If, when we process your order, we find something suspicious regarding your order, we will call or e-mail you to verify your information.

Q: How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

Q: How do I change or cancel an order?
To cancel or change you order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind that our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

Q: What are my payment options?
We accept Visa, Mastercard, American Express and eCheck.

Q: Is your website secure for online ordering?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Q: What is the status of my order? How do I track my order?
Once your order has been shipped, you will receive a shipment confirmation email that will contain order tracking information.

Q: What’s the difference between “order date” and “ship date”?
On most websites, “order date” and “ship date” are not the same. For example, if you place an order on Friday at 11:00 p.m. PST, your package will not ship until the following Monday. Although most orders are shipped the same day, please remember that any orders placed after 3:00 p.m. PST will be shipped the next day and any orders placed over the weekend will not be shipped until the following Monday.

Q: What are your shipping fees?
Shipping fees are determined based on the zip code to which we ship. You will be able to auto-calculate standard ground, two-day and overnight fees during the checkout process.

Q: Do you ship to PO boxes?
For security reasons, we do not currently ship to P.O. boxes.

Q: If I send my package as a gift, will the recipient receive the invoice? 
Yes. If you would like us to remove the invoice from the package, please send us an email immediately after your order is placed.

 
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